In view of the above said, United Services and solutions designed this refund policy to keep you on the safe side, with our limited money-back guarantees. The service you are getting is subject to the translated document that USS transmitted to you via email, or mail You will get a full refund upon your request if any of the following conditions is true: • Non – Delivery of Translations – due to circumstances the translation is not delivered to you after 2 working days from the promised deadline; • • • Translations not-as-required: – a request based on this reason is satisfied on a case-by-case basis. Example of a translation not-as-required scenario would be USS sending you a translated document that is in the wrong target language.